Reprint and Refund Policy
1. Order Cancellation
Orders cannot be canceled once production has started, typically within 12 hours of submission. Once in production, customization begins, making changes or cancellations unfeasible.
2. Address Change
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3. Lost in Transit
Orders are
4. Reprint & Refund
We offer reprints or refunds for the following cases:
- Manufacturing defects
- Damage during transit
- Incorrect item received
- Lost package (with correct address)
To initiate a reprint or refund:
- Submit a request within 14 business days of receipt.
- Include photo evidence of the item on a flat surface, showing tags and any errors.
- We process refunds within 5-10 business days.
4.1 Situations We Do Not Cover
We don’t cover reprints or refunds for:
- Product dissatisfaction due to personal preference
- Incorrect size selection
- Issues within our production timeframes
- Lost orders due to an incorrect address
5. Returns Policy
We do not accept returns. If an order is returned, we will only reship or reprint based on the circumstances.
6. Exchange Policy
We do not offer exchanges, as our products are custom-made on demand.
7. Substitution Policy
Out-of-stock items will be substituted with a similar product of equal or higher quality. Customers are notified if substitution is not possible, in which case the order is canceled and refunded.
8. Special Requests
- Bulk Orders: We do not offer bulk discounts or wholesale services.
- Custom Packaging: Custom packaging or inserts are unavailable.